“ESP has the extraordinary ability to unveil deeply rooted issues that may not be readily recognized or articulated by interviewees. These skills in turn helped reveal systemic organizational deficiencies that were ultimately leading to dissatisfaction among customers and ultimately, loss of business. From ESP’s findings, our organizations have been able to begin strategizing improvement measures that should culminate in organization-wide improvements that will assist in the maintenance of business, but more importantly, improve outcomes in our large health care network. ESP’s unique ability to combine empathy with solid business sense, enables them to formulate effective, economical and person-centered resolutions to some of health care’s biggest challenges.”
“ESP exhibits a rare combination of design research, project management and leadership. They’re great at motivating the team and empowering others to do their best work. I’ve seen ESP’s impact first hand on numerous projects that include finding solutions for Veteran Unemployment, Sexual Assault Prevention in the Military, and Suicide Prevention.”
“Hard charging, thoughtful and creative, ESP has incredible designers who sees possibilities where others see roadblocks.”
