ESP is at the intersection between human-centered design and management consulting.


At the heart of every engagement our team starts with seeking information in order to better empathize with people's unrealized needs.


Once the qualitative data is collected, we externalize it, analyze thousands of data points, and find meaningful insights in order to better understand the problem.


After seeking information and understanding the problem, our team ideates innovative solutions, creates low-fidelity prototypes, and performs testing with users; do.


ESP is a strategy consulting firm and a Women Owned Small Business (WOSB). When Founder and CEO Patti Kwong was first introduced to design thinking during her fifteen-year-long career in the consulting industry, she found her purpose: help solve our government's "wicked problems." Since then, Patti has worked with the government on various problems including sexual assault, suicide prevention, patient engagement, and veteran unemployment.